Shipping Policy
At CurveMuse, we are pleased to offer free shipping on all orders to elevate your shopping experience with comfort and ease.
Order Processing Times
Once your order is placed, please allow 1–3 business days for processing and dispatch. "Dispatched" means your order has been handed over to the shipping carrier. During peak seasons and holidays, processing may take up to 7 business days.
Estimated Shipping Times
Delivery times begin after dispatch and vary by location:
- United States: 15–20 business days
- United Kingdom: 17–25 business days
- Australia: 15–24 business days
- Canada: 14–20 business days
- Worldwide: 20–30 business days
Delays due to carrier issues or customs inspections may extend delivery times. These are outside of CurveMuse's control, but we will always assist you if any issues arise.
Order Changes & Accurate Shipping
Please double-check that your shipping information is accurate. Incomplete or incorrect addresses may cause delays or order cancellations. If needed, our team will contact you within 3 business days to verify your details. If no response is received, the order may be canceled.
If you notice an error, contact us within 24 hours of placing your order via our Contact Us page. We will do our best to accommodate changes, but cannot guarantee modifications after the 24-hour window.
Delayed Delivery
While we work hard to ensure fast delivery, there may be occasional delays due to weather, transit issues, or courier disruptions. We will update you and work with the carrier to resolve the issue.
In rare cases, processing delays may occur due to address issues, payment confirmation, or stock availability. If so, we will contact you immediately.
CurveMuse is not liable for delays beyond our control, but we are committed to supporting you at every step.
Lost or Stolen Packages
If your package is lost or stolen, please reach out via our Contact Us page. We recommend contacting the courier directly to file a claim and will follow up on your behalf to help resolve the situation. While CurveMuse cannot guarantee replacements, we may issue one depending on the circumstances.
Shipping Policy Updates
CurveMuse may update this Shipping Policy without prior notice. Please review this policy periodically. By purchasing from CurveMuse, you agree to the terms above.